Service Desk Analyst
About The Position
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance. We are currently hiring a IT Service Desk Analyst to provide service desk support to our corporate and agency customers, and complete PC lifecycle desktop support for our corporate customers in our Dallas, TX Office.
Requirements
- Previous technical service desk and/or desktop support experience required
- Must be proficient in support for Windows 7, Windows 10/11, and Office 365
- Excellent written and verbal communication skills
- Must be able to prioritize tasks and projects to meet customer needs
Nice To Haves
- MacOS X and Android/iOS experience preferred
- Transportation industry experience a strong plus
- Experience supporting Windows 10/11 and Office 365, as well as Macintosh and mobile devices
Responsibilities
- Performs all change/add/move activities related to new user accounts, terminations, and Exchange distribution lists
- Provides technical support for Office 365 email, Office products, and Microsoft Windows and Macintosh operating systems to all end users
- Responsible for all PC lifecycle activities for corporate users: PC imaging and configuration, software installs, data backup, hardware support, and all office moves/remote deployments
- Troubleshoots issues with corporate printing and scanning devices and contacts vendor dispatch as required
- Supports the MODE Global RingCentral phone system, including setting up new users in the system, deactivating unused extensions, provisioning phone hardware, and RingCentral communication applications in the desktop environment
- Supports customers 24/7 on a rotating on-call schedule
- Assists Infrastructure team as required to resolve systems issues
- Meets or exceeds established service level agreements for initial contact and time to resolution for all issues
- Assist in office workstation organization and setup
- Assist infrastructure team with office network \ server closest management
- Assist infrastructure team with office Wireless network trouble shooting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
