Service Desk Analyst
About The Position
Our client is looking for a Service Desk Analyst to join their Help Desk team. This role will be a 12-month contract with a high possibility of extension or conversion. The company is bringing its Service Desk operations back in-house after using a managed service partner. The position involves first-level phone support for all end-user issues via phone, email, and chat, utilizing the ServiceNow ticketing system. There is an increased focus on tickets related to the O365 migration, alongside common issues such as access requests, Microsoft problems, break/fix, and SAP issues. This is an ideal role for an entry-level candidate to gain experience with a global company or for someone with prior service desk analyst experience in an enterprise environment. Experience with O365 and Active Directory is considered ideal.
Requirements
- Experience with ServiceNow ticketing system.
- Experience with O365.
- Experience with Active Directory.
- Customer service acumen.
- Intermediate Level experience.
- Experience doing service desk analyst work in an enterprise environment.
Nice To Haves
- Experience with O365 and Active Directory would be ideal.
Responsibilities
- Provide first-level phone support for all end-user issues over phone, email, and chat.
- Utilize the ServiceNow ticketing system.
- Address issues related to O365 migration.
- Handle requests for access.
- Troubleshoot Microsoft issues.
- Perform break/fix tasks.
- Assist with SAP issues.
- Manage Active Directory tasks.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
