Service Desk Analyst

CAI • ,

6d • Remote

About The Position

We are looking for a motivated Service Desk Analyst ready to take us to the next level! If you have strong experience with Microsoft Windows 10, strong work with windows server, active directory, and office365, and are looking for your next career move, apply now. We are looking for a Service Desk Analyst to assist customers with computer and application issues, determine root causes, and perform necessary troubleshooting and resolution. This position will be full-time contract and remote, with an initial onsite training period in Trenton, NJ.

Requirements

• Experience with Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365
• Strong verbal and written communication skills
• Ability to troubleshoot technical issues in a fast-paced environment
• Experience logging and tracking help desk tickets
• Experience using Outlook (email) – 2 years
• Data entry experience – 3 years
• Experience working with end users in high-pressure situations

Nice To Haves

• 2-year college degree or equivalent technical study
• Experience with Microsoft Excel, Word, and Visio
• Experience working in a help desk or IT support environment
• Ability to organize, prioritize tasks, and meet deadlines

Responsibilities

• Provide first-response help desk support to customers and end users
• Troubleshoot and resolve hardware, software, and application issues
• Log incoming problems, requests, and resolutions in accordance with procedures
• Maintain knowledge of operating environments, tools, and applications
• Support AOC business applications and IT operations activities
• Provide site support and assist with project-specific assignments
• Communicate effectively with end users, explaining technical issues clearly
• Provide timely follow-up updates in accordance with support policies
• Ensure all resolved issues are properly documented

Benefits

• medical
• dental
• vision insurance
• 401k retirement account access
• paid sick leave
• other paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree