Service Desk Analyst

TEKsystems • Tucson, AZ

2d • $29 - $29 • Remote

About The Position

We're hiring Service Desk Analysts to provide Tier 1-Tier 2 technical support in a fast-paced enterprise environment. This role supports users through phone, chat, and collaboration tools, troubleshooting Windows, VPN, Wi-Fi, Microsoft 365, and account access issues.

Requirements

• Previous Service Desk, Help Desk, or Desktop Support experience
• Windows 11 troubleshooting
• Phone and chat support experience
• VPN and networking knowledge
• Active Directory experience
• Strong communication and documentation skills

Responsibilities

• Provide technical support via phone and chat
• Troubleshoot Windows 11, VPN, Wi-Fi, connectivity, and Microsoft 365 issues
• Manage and resolve tickets in a ticketing system
• Support Active Directory user accounts and permissions
• Document issues, resolutions, and knowledge base updates
• Deliver excellent customer service and follow-through

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed