Service Desk Analyst

Healthcare Realty Services•Nashville, TN

13d•Onsite

About The Position

Healthcare Realty (HR:NYSE) is a publicly-traded Real Estate Investment Trust (REIT) that owns and operates outpatient medical facilities throughout the United States. As the first REIT to specialize in medical outpatient buildings, the Company has built a well-regarded medical real estate portfolio affiliated with market-leading healthcare systems. We are seeking skilled and experienced Service Desk Analyst to join our IT team at our corporate office in Nashville. We offer a competitive salary/benefit package with excellent growth opportunities. The Service Desk Analyst is responsible for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Service desk. Primary responsibilities will be end-user trouble resolution and application integration compatibility.

Requirements

Bachelors in technology related field or equivalent
1 – 3 years of technology experience.

Nice To Haves

Windows 11
Active Directory administration
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Office Suite 2019 / 365
Adobe Acrobat
Client PC connectivity - Ethernet, TCP/IP and Citrix
File server knowledge
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
OneDrive / Teams / SharePoint Files

Responsibilities

Provide Service Desk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT Service Desk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local and remote workstation
Document and improve internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Document ticket resolution for all tickets in the Service Desk
Manage PC setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Stay current with SaaS and hardware deployments for company-based process improvements
Respond to security alerts by isolating compromised devices, revoking user access, and properly documenting incidents within the Service Desk