Service Desk Analyst I
About The Position
This position will provide technical support for all internal and external users with their computer issues. The role involves answering first and second level support questions, escalating complex issues to senior resources, and providing technical support for hardware, software, and internally used applications. The analyst will also provide remote telephone support, document and track issues using help desk software, and provide management with information regarding support activities. Additionally, the role requires troubleshooting complex software/hardware problems, providing solutions, and tracking corporate assets.
Requirements
- At least two (2) years of relevant experience with helpdesk or PC support related tasks
- Excellent written and verbal communication skills, with an excellent telephone manner
- Strong interpersonal skills and ability to interact with people at all levels
- Experience with MS Office 365 (including Outlook), Windows 10, phone systems, iPhones, PC imaging and deployment, printers, etc.
Nice To Haves
- A+ Certification preferred
- Bachelor's Degree preferred
Responsibilities
- Answer first and second level support questions and escalate the rest to senior resources.
- Provide excellent customer service.
- Provide technical support for hardware/software.
- Provide support for end users on internally used applications.
- Provide remote telephone support.
- Use help desk software to document problems and track them until resolution.
- Provide management with information regarding support activities.
- Troubleshoot complex software/hardware problems and provide solutions.
- Track corporate assets.
Benefits
- Remote first work environment
- Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
- Additional buy-up options for Short- and Long-Term Disability and Life Insurance
- 401(k) with an employer match up to 3.5% available after 60 days
- Community Service Day to give back and support what you love in your community
- 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
- Reimbursements for high-speed internet
- We’ll send you a computer and monitors to help you do your best work
- Tuition Reimbursement for accredited degree programs
- Paid New Parent Leave that can be used for adoption or birth
- Pet insurance to protect your furbabies
- A robust mental health benefit and EAP service through Spring Health to support you when you need it most
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
