Service Desk Analyst I-ARMC (Variable) FT
Adena Health•Chillicothe, OH
About The Position
The Service Desk Analyst I provides first-line support for patients and caregivers by directing calls to various locations and following standard processes to document answering-service calls. The role assists with troubleshooting and resolving technical issues involving hardware, software, networks, and general computer usage. It also fields caregiver calls, logs and updates incidents for other teams, and follows through on end-user account unlocks and password resets to ensure resolution and closure. This is a full-time position based in Chillicothe.
Responsibilities
- Provide first-line support for patients and caregivers by directing calls to various locations.
- Follow standard processes and document calls related to answering service calls.
- Assist with troubleshooting and resolving hardware, software, network, and general computer-use issues.
- Field calls from caregivers and log and update incidents for other teams.
- Create and follow through on end-user account unlock and password-reset requests, ensuring resolution and closure.
Benefits
- Competitive compensation
- Healthcare coverage options
- Retirement match of 3.5% with an automatic annual increase
- Paid time off that grows with tenure
- Tuition assistance and education support
- Emerging leader and leadership development programs
- Skill-building and lateral career opportunities
- Mentorship and visibility with leaders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
