Service Desk Analyst I-ARMC (Variable) FT

Adena Health System • Chillicothe, OH

2d

About The Position

The Service Desk Analyst I provides first-line support for patients and caregivers by directing calls to various locations and following standard processes to document calls related to answering service calls. The role assists with troubleshooting and resolving technical issues involving hardware, software, networks, or general computer usage. It fields calls from caregivers and logs and updates incidents for referral to other teams. The analyst also creates and follows through on end-user account unlocks and password resets to ensure resolution and closure.

Responsibilities

• Provide first-line support for patients and caregivers by directing calls to various locations.
• Follow standard processes and document calls related to answering service calls.
• Assist with troubleshooting and resolving hardware, software, network, and general computer-usage issues.
• Field calls from caregivers and log and update incidents for other teams.
• Create and follow through on end-user account unlocks and password resets to ensure resolution and closure.

Benefits

• Competitive compensation and benefits
• Tuition assistance and education support
• Reliable compensation
• Strong healthcare coverage options
• 3.5% retirement match with automatic annual increase
• PTO that grows with tenure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed