Service Desk Agent

Unisys • Salt Lake City, UT

1d

About The Position

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or vendors. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Requirements

• High School Diploma or GED required
• Generally, 1-2 years’ experience in area of responsibility
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Nice To Haves

• May require technical certification or Associate Degree

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED