Service Desk Agent - Blue Bell, PA
Unisys•Whitpain Township, PA
•Onsite
About The Position
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. Escalates complex problems to other resolver teams or vendors. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Requirements
- High School Diploma/GED required
- 1-2 years of relevant experience, or combined education and experience.
Nice To Haves
- IT Certifications are a plus.
Responsibilities
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
Benefits
- unlimited paid time off
- a 401(k) match
- comprehensive healthcare
- HSA matching
- ongoing learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
