Service Designer Senior Expert - Engage Studios
About The Position
Engage Studios is seeking a Senior Expert / Senior Service Designer for digital services. This is a hands-on design role focused on service design, customer journeys, and service blueprints, not a management or strategy role. The successful candidate will join an Experience Design team to shape digital services that enhance productivity, uptime, and long-term customer value within complex B2B service ecosystems. Responsibilities include leading service design initiatives, understanding customer needs, identifying opportunities, shaping concepts, aligning stakeholders, and supporting implementation. The role requires close collaboration with UX designers, product teams, digital teams, aftermarket, dealers, and commercial stakeholders. The ideal candidate is comfortable working with ambiguity, creating structure, and translating complex challenges into clear experience direction and actionable improvements.
Requirements
- Strong senior experience as a service / experience designer (Senior Expert level; typically 12+ years relevant experience, with substantial depth in service design, CX, or related design disciplines — description baseline 6–10+ years).
- A design portfolio is mandatory. Applications without a portfolio will not be considered.
- Portfolio must show your own design contribution, process, and outcomes — including research and insights, journeys or service blueprints, concepts or prototypes, collaboration, and resulting impact.
- Hands-on experience with research, synthesis, journey mapping, and service blueprinting.
- Strong systems thinking — connecting user needs, digital products, business, technology, and operations.
- Experience navigating complex organisations and aligning multiple stakeholders.
- Ability to balance customer needs with commercial and operational realities.
- T-shaped designer: strong in experience design, with service and business design capability layered on top — not a traditional Service Owner / Product Owner / business strategist with limited hands-on design experience.
Nice To Haves
- B2B experience
- Industrial products experience
- SaaS experience
- Connected services experience
- IoT experience
- Telematics experience
- Fleet management experience
- Dealer ecosystems experience
- Global digital products experience
Responsibilities
- Lead service design initiatives across complex digital services.
- Map and improve end-to-end customer and user journeys.
- Translate research and insights into concepts, priorities, and service improvements.
- Create service blueprints connecting customer experiences with processes, systems, and business capabilities.
- Partner closely with UX, product, technology, and business teams.
- Facilitate workshops and stakeholder alignment.
- Connect design improvements to outcomes such as productivity, uptime, adoption, customer value, and revenue.
- Drive initiatives independently and ensure design work leads to action.
Benefits
- Long-term assignment
- Full-time employment
- Hands-on service design assignment
- Opportunity to work with incredibly smart and dedicated colleagues
- Opportunity to develop products and services that you can brag about
- Opportunity to be at the forefront of technology development
- Opportunity to realize your dreams, big and small
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
