Service Design & Transition Analyst

Codetech • Newport Beach, CA

3d

About The Position

The Service Design and Transition Analyst ensures new or changed IT services are designed, governed, and transitioned effectively into live operations in accordance with ITIL best practices. The role drives service readiness, minimizes deployment risks, and supports a smooth operational handover. It supports the Service Design and Service Transition lifecycle stages, ensuring services meet agreed business and operational requirements before going live.

Requirements

• At least 4 years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition.
• Good understanding of the ITIL v3 or v4 framework and practices, especially Service Design, Service Transition, Service Validation and Testing, and Change Enablement.
• Experience managing or supporting transitions of enterprise-level IT services.
• Strong experience with ITSM tools such as ServiceNow.
• Ability to develop high-quality service documentation, including SLAs, SDPs, and support models.
• Excellent communication and stakeholder management skills.
• Ability to communicate and work with global teams.
• Continual improvement mindset and high levels of customer focus.
• Experience working with internal and external partners to drive service excellence.
• Ability to identify risks and challenges and mitigate them appropriately.
• Adaptability in an evolving environment.

Nice To Haves

• Background in Financial Services.

Responsibilities

• Support the Service Design and Service Transition lifecycle stages for new or changed IT services.
• Drive service readiness and ensure services meet agreed business and operational requirements before going live.
• Help minimize risks during deployment and ensure smooth operational handover.
• Manage or support transitions of enterprise-level IT services.
• Develop service documentation, including SLAs, Service Design Packages (SDPs), and support models.
• Identify risks and challenges and mitigate them appropriately.
• Work with internal and external partners to drive service excellence.
• Support continual improvement and maintain a strong customer focus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed