Service Department Manager

Farm Boy Inc. • Toronto, ON

1d • CA$55,500 - CA$60,500 • Onsite

About The Position

In this leadership role, you’ll partner with the Store Manager and Front-End Specialist to bring Farm Boy’s vision of delivering the best fresh shopping experience to life. You’ll take ownership of front-end operations while building a high-performing, engaged team that provides outstanding service to every customer. Through coaching, collaboration, and strong operational oversight, you’ll help create a store environment rooted in trust, teamwork, and excellence.

Requirements

• A genuine passion for delivering engaging and exceptional customer service.
• Completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
• Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or a commitment to complete all required certifications within six months.
• Ability to thrive in a fast-paced, dynamic retail environment while effectively managing priorities and maintaining a high standard of performance.
• Strong organizational, analytical, and interpersonal skills, supported by solid mathematical aptitude.
• Clear, confident, and effective communication style, with demonstrated experience engaging, coaching, and developing teams.
• Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
• Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, repetitive movement or tasks, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English

Nice To Haves

• French language skills considered an asset.

Responsibilities

• Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
• Collaborate with the Store Manager and Front-End Specialist to execute strategies that achieve business goals and operational success.
• Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
• Recruit, train, develop, and motivate a high-performing front-end team through interviewing, performance reviews, coaching, recognition, and ongoing development — all while maintaining the highest standards of confidentiality and trust.
• Safeguard financial integrity through effective safe management, documentation, and record retention, overseeing refunds, cashier over/short reporting, and float audits.
• Promote compliance with company policies and government regulations as communicated through management meetings, operational manuals, employee handbooks, and written directives.
• Ensure consistent adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory standards.
• Oversee daily front-end operations and deliverables including cash service, overrides, cart retrieval, scheduling, payroll support, and overall department cleanliness.
• Participate in store coverage rotation as Manager on Duty, including opening and closing procedures and emergency response support, as required.
• Manage Floral Department operations, including merchandising, ordering, inventory control, and financial performance.
• Contribute to overall store success by undertaking additional responsibilities as required.

Benefits

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.
• This role is eligible to participate in the Farm Boy incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree