Service Department Lead

4Wall EntertainmentHyattsville, MD
$23 - $26Onsite

About The Position

Come join the team behind some of the most prominent events in the world. From the electrifying energy of EDC, to the epic scale of Metallica’s World Tour, to the high-profile production of the NFL Draft. You’ve seen our work at CES, on Broadway, I Heart Radio, Saturday Night Live, and The Tonight Show and that’s just the beginning. From the lights and video walls to the rigging, staging and audio, no matter how big or small the production is, there’s a good chance 4Wall was behind it all. Be a part of a leading team in the entertainment industry! We are looking for a Service Department Lead to come join the 4Wall team! While every day is different at 4Wall, you will be responsible for the more in-depth repair of all company owned lighting and AV equipment, as well as all customer repairs. In addition, they are also responsible for providing technical support to customers as needed, implementing software updates when required and working with the Purchasing Department on replacement part orders.

Requirements

  • Experience in A/V & Entertainment Lighting industry
  • Experience in the repair of equipment manufactured by vendors such as ETC, Vari-lite, Martin, GrandMA, etc.
  • Technical/electronic training and/or experience
  • Good computer skills
  • Ability to troubleshoot lighting and AV equipment repair issues
  • High School Diploma or GED

Responsibilities

  • In-depth repair of all company owned lighting and AV equipment
  • Repair of all customer owned lighting and AV equipment
  • Provide technical support to customers as needed
  • Implement software updates when required
  • Work with the Purchasing Department on replacement part orders

Benefits

  • Comprehensive medical
  • Dental
  • Vision
  • 401(k) with 5% company match
  • Company-paid life insurance
  • Short and long term disability
  • Personal Time Off (PTO)
  • Pet insurance
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