Service Department Head
Baker Roofing Company•Charleston, SC
•$80,000 - $100,000•Onsite
About The Position
The Service Department Head is responsible for the overall results of the department, including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.
Requirements
- Minimum high school graduate
- At least 5 years in commercial roofing leadership, service work and service department head experience preferred.
- Driver's License: Required
- Extensive knowledge in commercial roofing systems including tile, single-ply, metal, waterproofing techniques and products
- Working knowledge of trusses, light weight concrete deck systems, and HVAC closely related to roofing
- Proficient in Microsoft Outlook, Word, Excel, and Scheduling Software
- Excellent written and verbal communication skills
- Possess a motivated, professional and self-starter attitude
- Ability to work independently in the field, and manage priorities and calendar
- Must be fluent in English
Nice To Haves
- bachelor's degree preferred
- OSHA30, First Aid, and CPR Training preferred
- Spanish is a plus
- Experience with a CRM and an estimating software is a plus
Responsibilities
- Provide safe working environment for BRC crews, subcontractors, and others
- Maintain and improve quality control
- Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
- Coordinate sales effort with salesman and provide necessary support for success of team
- Oversee setup, processing, and invoicing work orders
- Review aging report and resolve any issues
- Promote continual growth of department at the rate determined each quarter by General Manager
- Continual improvement of quality control and customer satisfaction
- Coordination with Department Heads and Service Managers located at other branches
Benefits
- Benefits on Day 1
- Weekly Pay
- Annual Paid Holidays & PTO
- Medical, Dental & Vision Insurance
- Company Cell Phone & Laptop
- Vehicle Allowance Program
- 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
- Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods
- Employee Assistance Program
- Family-Oriented Culture & Work-Life Balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
