Service Department Associate | Customer Service & Career Growth Opportunity
About The Position
ReEmployAbility is seeking a dependable, detail-oriented Service Department Associate with strong customer service skills and a willingness to learn. This is an entry-level developmental role designed to provide training and experience across multiple Service Department functions. Employees may later be assigned to a specialized position based on demonstrated skills, performance, aptitude, business needs, and available opportunities; a specialized assignment is not guaranteed and is determined at the company's discretion. The role supports clients, participants, nonprofit partners, and internal team members through customer communications, administrative and operational work, accurate recordkeeping, and adherence to established procedures. The position is hourly, non-exempt, and full-time, and reports to a Team Lead. ReEmployAbility provides training and opportunities for internal growth and advancement.
Requirements
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, prioritize responsibilities, and meet deadlines.
- Accountable, dependable, and punctual.
- Flexible and adaptable to changing business needs.
- Strong computer skills, including proficiency in Microsoft Outlook, Word, and other business applications.
- Problem-solving and critical-thinking abilities.
- Self-motivated, with a willingness to learn new processes and responsibilities.
- Ability to work independently and collaboratively in a team environment.
- Professionalism with co-workers, clients, participants, and external partners.
- Ability to build and maintain professional relationships.
- Ability to receive and apply constructive feedback.
- Successfully pass a background check.
- High school diploma or equivalent.
- At least one year of customer service, administrative support, call center, healthcare, case management, nonprofit, or other related experience.
Nice To Haves
- Associate's or bachelor's degree in Business, Communications, Human Services, or a related field.
- Bilingual in Spanish and English.
- Experience working in a fast-paced customer service environment.
- Experience with workers' compensation, disability management, healthcare, nonprofit organizations, or case management.
Responsibilities
- Provide customer service to clients, participants, nonprofit partners, and internal team members.
- Conduct inbound and outbound phone calls, emails, and other communications to support program operations and resolve inquiries.
- Document interactions accurately, maintain records, and update company systems.
- Follow company processes, client requirements, and departmental procedures to support quality and compliance.
- Meet or exceed established productivity, quality, and key performance indicators.
- Support administrative and operational tasks, including data entry, account maintenance, correspondence, and follow-up.
- Use critical thinking and problem-solving to address routine issues and escalate concerns as needed.
- Collaborate with team members and adapt to changing priorities and business needs.
- Participate in training and development to build proficiency across Service Department functions.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) with company match.
- Paid time off (PTO).
- Paid holidays.
- Ongoing training and development.
- Internal growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
