Service Department Associate | Customer Service & Career Growth Opportunity

ReEmployAbility•Tampa, FL

About The Position

ReEmployAbility is hiring a full-time Service Department Associate as an entry point into its Service Department. The position is intended to help employees gain experience across multiple departmental functions through training, with possible placement in a specialized role based on demonstrated skills, performance, aptitude, business needs, and available opportunities. Placement in a specialized role is not guaranteed and is at the company’s discretion. The role supports clients, participants, nonprofit partners, and internal team members through customer service communications, accurate recordkeeping, administrative and operational support, and adherence to company and client procedures. The associate is expected to meet productivity, quality, and KPI expectations, solve routine issues or escalate concerns, collaborate with colleagues, and adapt to changing priorities. ReEmployAbility provides training and opportunities for professional development and internal advancement. Starting pay is $17.00–$21.00 per hour, depending on experience and qualifications. This is an hourly, non-exempt position. The role reports to a Team Lead and does not supervise others.

Requirements

Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to multitask, prioritize responsibilities, and meet deadlines.
Accountable, dependable, and punctual.
Flexible and adaptable to changing business needs.
Strong computer skills, including proficiency in Microsoft Outlook, Word, and other business applications.
Problem-solving and critical-thinking abilities.
Self-motivated, with a willingness to learn new processes and responsibilities.
Ability to work independently and collaboratively in a team environment.
Professionalism with co-workers, clients, participants, and external partners.
Ability to build and maintain professional relationships.
Ability to receive and apply constructive feedback.
Successfully pass a background check.
High school diploma or equivalent.
One or more years of customer service, administrative support, call center, healthcare, case management, nonprofit, or other related experience.

Nice To Haves

Associate’s or bachelor’s degree in Business, Communications, Human Services, or a related field.
Bilingual in Spanish and English.
Experience working in a fast-paced customer service environment.
Experience with workers’ compensation, disability management, healthcare, nonprofit organizations, or case management.

Responsibilities

Provide exceptional customer service to clients, participants, nonprofit partners, and internal team members.
Conduct inbound and outbound phone calls, emails, and other communications to support program operations and resolve inquiries.
Document interactions accurately, maintain records, and update company systems.
Follow established company processes, client requirements, and departmental procedures to support quality and compliance.
Meet or exceed established productivity, quality, and key performance indicators (KPIs).
Support administrative and operational tasks, including data entry, account maintenance, correspondence, and follow-up activities.
Use critical thinking and problem-solving to address routine issues and escalate concerns as needed.
Collaborate with team members and adapt to changing priorities and business needs.
Participate in training and development to build proficiency across Service Department functions.
Perform other duties as assigned.