Service Department Assistant - BMW of Tigard

Holman • Tigard, OR

4d • Onsite

About The Position

BMW of Tigard is looking for a Service Department Assistant to join their team. This role involves greeting clients, managing appointments, handling inquiries, and performing administrative duties to ensure a smooth operation of the service department.

Requirements

• High School Diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• 2+ year’s customer service or call center experience
• Comfortable working in a fast-paced environment
• Action oriented and adaptable to changing conditions
• Proactive and organized approach to multitasking.
• Ability to prioritize tasks
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
• Ability to communicate with customers, stores, team, and leadership at all levels of the organization in a manner that is reflective of the Holman Values and that strongly promotes the Holman brand at all times
• Excellent interpersonal skills, both in person and over phone, with focus on rapport building, listening, and professionalism

Responsibilities

• Greet the client upon entering the service drive or department
• Welcome and check clients into queue to meet with service advisor
• Set expectations with the client regarding duration of the service visit and repairs
• Help clients schedule service appointments, gather estimates and warranty information
• Answer and manage incoming telephone calls
• Find status of client vehicles within dealer management software
• Assist clients with status updates, close out their service paperwork and/or collect payment
• Responsible for accurately counting cash drawers
• Assist clients in obtaining alternative transportation
• Shuttling vehicles between sales or service departments
• Perform general office, clerical and administrative duties as needed
• Perform all other duties and special projects as assigned

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement
• Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement
• Paid sick leave (in geographic areas with statutory paid sick leave for part-time and temporary employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED