Service Department Assistant - BMW of Tigard
About The Position
BMW of Tigard is looking for a Service Department Assistant to join their team. This role involves greeting clients, managing the service queue, setting expectations for service visits, scheduling appointments, gathering estimates and warranty information, handling phone calls, updating clients on vehicle status, processing paperwork, collecting payments, managing cash drawers, assisting clients with alternative transportation, shuttling vehicles, and performing general office duties. The position requires a proactive and organized approach to multitasking in a fast-paced environment.
Requirements
- High School Diploma
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- 2+ year’s customer service or call center experience
- Comfortable working in a fast-paced environment
- Action oriented and adaptable to changing conditions
- Proactive and organized approach to multitasking.
- Ability to prioritize tasks
- Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
- Ability to communicate with customers, stores, team, and leadership at all levels of the organization in a manner that is reflective of the Holman Values and that strongly promotes the Holman brand at all times
- Excellent interpersonal skills, both in person and over phone, with focus on rapport building, listening, and professionalism
Responsibilities
- Greet the client upon entering the service drive or department
- Welcome and check clients into queue to meet with service advisor
- Set expectations with the client regarding duration of the service visit and repairs
- Help clients schedule service appointments, gather estimates and warranty information
- Answer and manage incoming telephone calls
- Find status of client vehicles within dealer management software
- Assist clients with status updates, close out their service paperwork and/or collect payment
- Responsible for accurately counting cash drawers
- Assist clients in obtaining alternative transportation
- Shuttling vehicles between sales or service departments
- Perform general office, clerical and administrative duties as needed
- Perform all other duties and special projects as assigned
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (in geographic areas with statutory paid sick leave for part-time and temporary employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
