Service Department Assistant (Brooklyn, NY)

Philips•New York, NY

20h•Onsite

About The Position

Support the end-to-end administration of customer cases and work orders by ensuring accurate documentation, coordinating follow-up activities, resolving operational exceptions, supporting billing processes, and driving continuous improvements that enhance service delivery, operational efficiency, and customer satisfaction.

Requirements

1+ years of experience in customer service and order processing.
Skills include data entry, documentation and reporting, administrative support, service operations, regulatory compliance, financial acumen, billing processes, accounting.
At least a high school diploma.
Must be able to adhere to onsite schedule: Monday–Friday, 8:00 AM–4:30 PM ET.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to New York City, NY.

Responsibilities

Coordinating vendor services, preventative maintenance scheduling, parts ordering, purchase requests, and follow-up on quotes, deliveries, and repairs.
Managing service work orders, ensuring required documentation is complete, tracking open activities, and supporting work order closure.
Supporting inventory and asset management activities, including equipment registrations, database updates, asset additions/deletions, and audit readiness.
Providing administrative support for reporting, customer requests, vendor coordination, work order follow-up, and operational activities supporting the site lead and area service manager.
Supporting billing and financial activities, including invoice verification, purchase order tracking, billable event documentation, reconciliation support, and follow-up with internal finance teams.