Service Department Specialist

Regis Remote Office

12d • Onsite

About The Position

The Service Department Administrator is responsible for supporting the daily operations of the service department by managing administrative tasks, coordinating service activities, and ensuring efficient communication between customers, technicians, and management. This role plays a key part in maintaining organization, improving workflow, and delivering excellent customer service.

Requirements

• High school diploma or equivalent required
• Proven experience in an administrative or customer service role, preferably in a service or technical environment
• Strong organizational and multitasking skills
• Excellent verbal and written English and Spanish communication abilities
• Proficiency in Microsoft Office and service management software
• Attention to detail and problem-solving skills
• Ability to work independently and as part of a team

Nice To Haves

• Associate or bachelor’s degree preferred
• Experience with scheduling systems or CRM platforms
• Basic knowledge of service/repair operations or industry-specific practices
• Strong time management and prioritization abilities

Responsibilities

• Coordinate and schedule service appointments, work orders, and technician assignments
• Maintain accurate records of service activities, customer information, and job status
• Serve as a primary point of contact for customer inquiries, providing timely updates and support
• Prepare and process service documentation, including invoices, reports, and warranties
• Monitor inventory levels and assist with ordering parts and supplies as needed
• Ensure compliance with company policies, procedures, and safety standards
• Support the service team with administrative tasks such as data entry, filing, and reporting
• Collaborate with other departments to ensure seamless operations and customer satisfaction
• Track service metrics and assist in generating performance reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED