Boat Service Department Specialist- FT
About The Position
The Boat Service Department Specialist assists in all aspects of Boat Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. The position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories. This role supports a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience for all customers. The specialist greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner and answers service, warranty and parts questions over the phone and in person. The role assists the Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer, affixes bar code labels to units received and updates lot location in IDS, and maintains unit inventory status communication in IDS and assists with physical inventories. The specialist prints the daily unit delivery schedule to prepare for upcoming orientations, conducts final PDI and inspects detailing of all units scheduled to deliver, reports any issues with unit condition to the Service Manager, and provides VIN verification to the BA. The role confirms correct rigging and accessory mounting instructions against the work order, prepares the Owner’s Delivery Packet and delivery documents in advance of time for pick-up, and explains unit and accessory operation, break in and maintenance procedures to the customer. The specialist assists service customers with documentation of concerns on the TMBC Repair Order, assists the Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion. The role also assists the Marine GSM and senior management with the scheduling of work to be performed in the department, remains up-to-date on product warranty policies and procedures, and assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system, and the accepting parts and work order payments, compiling daily batch report and till reconciliation. The specialist assists Management and BA to ensure no unit is released until payment is received in full and maintains a clean and professional work area. All other duties as assigned.
Requirements
- High School education or equivalent experience.
- Must be at least 21 years old.
- Ability to complete simple math calculations.
- Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates.
- Ability to establish and maintain effective working relationships with customers, management and co-workers.
- Ability to perform various functions within Dealership Management data entry system.
- Able to lift up to 50 pounds.
- Able to work in and out of doors / in non-air conditioned environment.
- Able to stand for extended periods.
Responsibilities
- Assists in all aspects of Boat Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation.
- Assists customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV.
- Assists with the sale of parts and accessories.
- Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
- Answers service, warranty and parts questions over the phone and in person.
- Assists Receiving Department with the unloading, inspection and VIN verification of new units.
- Updates lot location in IDS and maintains unit inventory status communication in IDS.
- Assists with physical inventories.
- Prints daily unit delivery schedule to prepare for upcoming orientations.
- Conducts final PDI and inspects detailing of all units scheduled to deliver.
- Reports any issues with unit condition to Service Manager.
- Provides VIN verification to the BA.
- Confirms correct rigging and accessory mounting instructions against the work order.
- Prepares Owner’s Delivery Packet and delivery documents.
- Explains unit and accessory operation, break in and maintenance procedures to customer.
- Assists service customers with documentation of concerns on the TMBC Repair Order.
- Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.
- Assists Marine GSM and senior management with the scheduling of work to be performed in the department.
- Remains up-to-date on product warranty policies and procedures.
- Assists with warranty repair authorization and related IDS work order creation.
- Assists with the receiving and sale of parts within the IDS dealer management system.
- Assists with accepting parts and work order payments, compiling daily batch report and till reconciliation.
- Ensures no unit is released until payment is received in full.
- Maintains a clean and professional work area.
Benefits
- Discounts on retail merchandise
- Discounts on our restaurants
- Discounts on world-class resorts
- Discounts on conservation attractions
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
