Service Delivery Technician

Dick's Lumber • Surrey, AB

25d • Onsite

About The Position

This role involves providing technical support and maintaining IT equipment within a managed HelpDesk ticket system. The technician will be responsible for installing, configuring, and troubleshooting hardware, software, and peripherals, as well as providing support to end-users. The position also includes maintaining IT inventory, collaborating with the IT team on policies and procedures, performing regular maintenance tasks, and participating in project work such as software roll-outs.

Requirements

• 5 years of Proven work experience as an IT Technician or similar role, with references
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work as part of the IT team and independently with users
• High level of familiarity w Windows Operating Systems and MS Office products

Nice To Haves

• Relevant IT certifications such as CompTIA A+ or Network+ are a plus
• Manufacturing experience desired

Responsibilities

• Work within a managed HelpDesk ticket system
• Maintain accurately detailed worklogs and documentation
• Install, configure, and troubleshoot hardware, software & peripherals
• Provide verbal and written technical support to end-users
• Desk and Mobile phone setup and support
• Maintain inventory of all IT equipment and supplies
• Collaborate with other IT team members to improve and implement IT policies and procedures
• Perform regular maintenance tasks, both manually or by using automation for software installs, updates and scans
• Some Project work such as large software roll-outs or evaluating new technology

Benefits

• Health
• Dental
• Vision
• Health Spending Account
• Disability Insurance
• Life Insurance
• AD&D
• Employee Assistance Program
• Pension Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed