Service & Delivery Technician III

Albertsons Companies•Itasca, IL

4d•$24 - $31•Onsite

About The Position

Albertsons Companies is hiring a Service & Delivery Technician III to provide IT support to Jewel-Osco grocery stores in the Chicagoland area, Iowa, Indiana, and surrounding areas. The position is based in Itasca, Illinois, and involves daily travel to stores, with up to 25% travel and advance-notice travel to locations farther away. Driving is required for the service area. The technician deploys equipment, installs hardware and software, and troubleshoots, configures, and repairs retail technology, including computers, servers, network hardware, printers, POS systems, scales, and RF hardware. The role also provides network and remote-connectivity support, works with the Support Center and corporate IT teams, and helps maintain service levels and equipment controls. The position offers opportunities to work on projects, learn new technologies, and support store directors. Work may take place in a temperature-controlled environment and may include extended periods sitting, standing, walking, or working at a computer. Stooping, bending, twisting, reaching, and lifting equipment weighing up to 50 pounds may be required. Some evening and weekend work may be required, and the technician must be flexible to work day, evening, and overnight shifts and provide on-call support.

Requirements

Excellent telephone, customer-service, and problem-solving skills, including the ability to gather information and resolve high-pressure issues for remote locations.
Excellent communication and interpersonal skills, including the ability to explain technical information in a way customers understand.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
Ability to work independently and collaborate in a matrixed organization.
Flexibility to work day, evening, and overnight shifts and provide on-call support.
Strong sense of urgency, business ethics, dependability, and follow-through.
High school graduate.
At least 5 years of technical systems experience and at least 2 years of technical support experience.
Good, safe driving record.
Reliable vehicle for the position.

Nice To Haves

Bachelor's degree preferred.
Three or more years of technical, training, or hardware certifications preferred.
Information Technology project implementation exposure.
At least 2 years of experience with retail store systems, technology systems, and hardware.
At least 2 years of experience installing and configuring desktop and peripheral technology.

Responsibilities

Support standard hardware platforms and systems installed throughout stores.
Repair approved PC/server, network, RF, and printer hardware.
Ensure complete recoverability of systems and applications.
Troubleshoot and resolve technology issues.
Install new hardware and software.
Provide customer IT support and meet service-level agreement goals.
Provide network and remote-connectivity hardware and software support.
Maintain equipment inventory controls and follow inventory policies.
Work with the Support Center on problem assignments, support issues, and computer-system concerns.
Coordinate with corporate IT groups to provide on-site support and resolve technology issues.
Follow established repair standards and service levels.
Drive within the assigned zone service area and travel to stores as required.