Service & Delivery Technician III

Albertsons•Itasca, CO

3d•Onsite

About The Position

Albertsons Companies is hiring a Service & Delivery Technician III to provide IT support to Jewel-Osco retail grocery stores in the Chicagoland area, Iowa, Indiana, and surrounding areas. The position is based in Itasca, Illinois, with daily travel to different stores, including locations in the Chicagoland Metro Area, Northwest Indiana, Bloomington, the Quad Cities, and farther states with advance notice. The role includes up to 25% travel and requires driving within the service area. The technician deploys equipment, installs hardware and software, troubleshoots and configures retail IT hardware, and performs break-fix repairs on computers, printers, POS systems, scales, network servers, and other supported equipment. The role also provides network and remote connectivity support, assists with technology projects, and works with store directors, the Support Center, and corporate IT groups to resolve issues and support store operations.

Requirements

High school graduation; a BA/BS degree is preferred.
Information Technology project implementation exposure, 5+ years of technical systems experience, and 2+ years of technical support experience.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
Excellent telephone, customer service, and problem-solving skills, including the ability to gather information and resolve high-pressure issues.
Strong communication and interpersonal skills, including the ability to explain technical information in a way customers can understand.
Ability to work independently and collaborate in a matrixed organization.
Flexibility to work day, evening, and overnight shifts and provide on-call support.
Strong sense of urgency, business ethics, dependability, and follow-through.
Good, safe driving record and a reliable vehicle.
Ability to travel to assigned stores; driving is required for the service area.
Ability to sit, stand, or walk for extended periods; use a keyboard, telephone, and other office equipment; and perform stooping, bending, twisting, and reaching as needed.
Ability to lift up to 50 pounds of equipment, including some twisting and turning during installations.

Nice To Haves

BA/BS degree.
Technical, training, or hardware certifications.
At least 2 years of experience with retail store systems, technology systems, and hardware.
At least 2 years of experience installing and configuring desktop and peripheral technology.

Responsibilities

Support standard hardware platforms and systems installed throughout stores.
Repair approved standard technology hardware, including PC/server, network, RF, and printer hardware.
Provide complete recoverability of systems and applications and troubleshoot issues to resolution.
Install new hardware and software.
Provide IT support to customers and meet service-level agreement goals.
Provide network and remote connectivity hardware and software support.
Maintain equipment inventory controls and policies.
Work with the Support Center on assignment of problems, support issues, and computer-system concerns.
Coordinate with corporate IT groups for on-site support and technology resolutions.
Follow established repair standards and service levels.
Travel and drive to stores throughout the assigned service area.