Service & Delivery Technician II

Albertsons Companies•West Bridgewater, MA

7d•$23 - $29•Hybrid

About The Position

Albertsons Companies is a leading food and drug retailer in the U.S. with over 2,200 stores across 34 states and the District of Columbia. The company is focused on innovation and building a culture of belonging, with a purpose to create joy around each table and inspire a healthier tomorrow for every community. This role is based in Boston, Massachusetts, and involves traveling to various Shaw's and Star Market stores daily for IT support and deployment. As an IT Service & Delivery Technician II, you will be responsible for traveling to stores to install, configure, test, and deploy hardware and software systems. This may require overnight or early morning shifts. You will also provide technical support and training to end-users, collaborate with IT professionals on projects like network upgrades and hardware deployments, and continuously learn new skills and technologies. This role offers the opportunity to solve challenging problems, help people and the business achieve goals, and grow professionally in a dynamic environment.

Requirements

High school graduate, BA/BS degree preferred.
1+ years’ retail business experience.
1-3 years IT/Technical training post high school includes Operating Systems and hardware certifications.
Internal or external experience with technology systems and hardware.
Information Technology project implementation exposure with 2 year’s technical systems experience.
Exposure and understanding of Scales & Wrapping Systems.
Good mechanical skills.
Excellent customer service skills.
Excellent communication and interpersonal skills.
Excellent problem-solving skills.
Able to think strategically and conceptually while managing details.
Able to work independently but also a strong team player.
Must have flexibility to work a variety of shifts, day, swing and overnight.
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
Must have a good, safe driving record.
Must have own personal transportation.
Strong sense of urgency, business ethics, dependability and follow through.

Responsibilities

Accountability for receiving, staging, and tracking IT equipment and tools for retail stores.
Conduct pilots of installation process and procedures for retail equipment.
Support standard hardware platforms and systems installed throughout Albertsons retail stores, district offices, distribution centers, and production plants.
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
Provide network and remote connectivity (hardware/software) support.
Manage the installation of new hardware and software.
Maintain equipment inventory controls and policies.
Work with management on assignment of problems, support issues and concerns with computer systems.
Provide customers with IT support; meet goals for service level agreements.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Travel will be required to store locations for equipment installation, some out of town and may include overnight stays.