Service Delivery Coordinator II
About The Position
BeyondReach, a CCR company, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion.
Requirements
- Industry standard technology certifications
- 3 years’ experience preferred
- Operational knowledge of Project Management principles and methodologies
- Competent organizational & planning skills to properly divide your time between tasks.
- Adept knowledge and background in service delivery fundamentals as pertaining to service implementation and functionality.
- Proficient knowledge base in Microsoft Office Suite (Office365).
- Decisive problem solving, analytical, and decision-making skills to facilitate projects from beginning to end.
- Maintain composure when faced with conflict and adjust quickly and effectively as team role changes.
- Review and analyze project status using tools, dashboards, and reporting to ensure project requirements are met.
- Experience and understanding of IP networks and circuits (DIA, Broadband).
- Understanding of Wireless PTP/PTMP.
- Ability to research to locate lease agreements for tower space, land, and rooftops.
- Acquiring permits for permanent/temporary power and cell towers construction.
- Ability to coordinate field service vendors to complete installations.
Responsibilities
- Working within the project’s objectives, create schedules and ensure quality control.
- Helping to develop and clarify project scopes, objectives, detailed work plans, resource plans, communications, project deliverables, status reports and budgets as needed.
- Coordinating project plans and team assignments, leading and monitoring work efforts, escalating issues when appropriate.
- Tracking key project milestones and adjusting project plans and/or resources accordingly to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations while identifying work required to achieve project deliverables.
- Initiating client invoicing as agreed-upon in Statement of Work.
- Preparing and communicating updates and statuses throughout the project life cycle.
- Assessing out-of-scope work as it occurs and coordinating billing for such items with client and relevant CCR departments.
- Design, drive and implement point to point (PTP) and point to multi-point (PTMP) solutions.
- Skilled negotiating skills to obtain best prices, terms, and conditions, including one-time and long-term contract purchases, including preparing purchase orders and placing orders.
- Obtain permits from municipalities for the completion of project installations when needed.
- Perform other duties as assigned.
Benefits
- Comprehensive health benefits
- Gym membership reimbursement
- 401(k)
- Paid time off
- Ongoing development opportunities
- Free daily lunch for onsite team members in Cedar Rapids
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
