Service Delivery Coordinator
About The Position
Open Door Group (ODG), a mission-driven non-profit organization serving communities across Alberta and British Columbia, is seeking a Service Delivery Coordinator who enjoys creating organized systems, coordinating people and information, and helping teams deliver exceptional service to clients and employers. This is an opportunity to play a central role in supporting high-quality employment services by coordinating administrative processes, maintaining valuable workforce information, supporting employer engagement activities, and ensuring staff have the resources they need to deliver meaningful outcomes. The Service Delivery Coordinator provides coordinated administrative, research, reporting, and service navigation support that helps employers, clients, and staff experience responsive, well-organized services. Reporting to the Service Delivery Manager, this role works closely with Employer Services Consultants and other service delivery staff to coordinate appointments, workshops, employer events, reporting, labour market information, and service documentation. The position also plays an important role in maintaining accurate data, developing employer resources, supporting recruitment initiatives, and ensuring teams have timely access to current information and tools. Behind every successful client interaction and employer partnership is a strong operational foundation. The Service Delivery Coordinator helps create that foundation by ensuring information is accurate, services are coordinated, resources remain current, and staff can focus on delivering meaningful support. Your work will help strengthen service quality, improve organizational efficiency, and contribute to positive experiences for employers, clients, community partners, and colleagues.
Requirements
- Diploma in Office Administration, Business Administration, Administrative Professional, Accounting Clerk, Data Analytics, or a related discipline. Equivalent combinations of education, training, and experience will be considered.
- Minimum two (2) years of related experience supporting programs, projects, administration, customer service, or workforce development initiatives.
- Non-Violent Crisis Intervention (NVCI) training or willingness to obtain it after hire.
- Strong organizational and time management skills with exceptional attention to detail.
- Excellent customer service and communication skills with the ability to build positive relationships with employers, community partners, clients, and colleagues.
- Ability to coordinate multiple projects, meetings, workshops, and competing priorities.
- Strong research, analytical, and problem-solving skills.
- Experience researching, organizing, and summarizing information from multiple sources.
- Confidence using Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
- Ability to work independently while contributing to a collaborative team environment.
- Demonstrated initiative, sound judgment, adaptability, and professionalism.
- Ability to maintain confidentiality while handling sensitive information.
Nice To Haves
- Experience supporting programs, digital administration, reporting, or data tracking is considered an asset.
- Experience working with databases, reporting systems, dashboards, CRM, or case management systems is considered an asset.
Responsibilities
- Coordinate appointments, workshops, meetings, Communities of Practice, mentorship activities, and employer events.
- Prepare presentations, resource packages, agendas, workshop materials, attendance records, evaluations, and follow-up communications.
- Maintain accurate service records, reporting, databases, and activity tracking systems.
- Support contract reporting by tracking milestones, deliverables, and performance measures.
- Research labour market information, community resources, funding opportunities, and workforce development initiatives.
- Maintain employer resource inventories, digital libraries, dashboards, newsletters, and workforce information.
- Support Employer Consultants by preparing and quality-checking recruitment materials and job postings.
- Coordinate logistics for employer events, job fairs, workshops, and promotional activities.
- Produce reports, correspondence, meeting minutes, dashboards, and administrative documentation that support effective service delivery.
Benefits
- 100% employer-paid benefits package
- RRSP matching program
- Employee and Family Assistance Program
- Professional development fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
