Service Delivery Tech III, EUS

VF Corporation • Denver, CO

6d • $26 - $32

About The Position

The Service Delivery Technician III provides end-user services support to VF employees so they can use technology effectively in their work. The role delivers advanced technical support and uses incident and request management systems to respond to customer needs, with a focus on providing exceptional customer service.

The technician identifies, triages, and resolves technical problems of moderate complexity; supports users with computer, application, system, device, access, and hardware issues; and installs, configures, and supports company-required hardware and software. The role also supports local IT platforms and infrastructure, conferencing and collaboration technology, hardware inventory, performance monitoring, technology training, and face-to-face tech-bar services. The position may involve flexible scheduling, including nights, weekends, and holidays, and participation in a 24x7 on-call rotation. Travel by air and overnight may be required up to 20% of the time.

Requirements

• 2–5 years of experience and professional achievements.
• Experience in an IS/IT environment and technical knowledge of workstation hardware and software, printers, networks, mobile devices, and peripheral equipment such as scanners and tape drives.
• Ability to work collaboratively with peers in teams.
• Excellent verbal and written communication skills.
• Willingness to work flexible shifts and schedules, including nights, weekends, and holidays.
• Availability to participate in a 24x7 on-call rotation, including weekends and holidays.
• Potential to travel by air and overnight, as required, up to 20% of the time.
• Ability to lift 10 pounds and perform lifting and/or bending.

Nice To Haves

• AA or BS degree in Computer Science or a related technology field.
• Technical certifications such as MCSE, MCTS, A+, or Cisco.

Responsibilities

• Identify, triage, and resolve technical problems of moderate complexity.
• Document, track, and monitor problems accurately using applicable systems and tools.
• Provide end-user support for computer, application, system, device, access, and hardware issues.
• Accept projects, develop work plans, and ensure timely completion as directed.
• Install and support company-required hardware and software, including desktops, laptops, printers, VoIP, scanners, phones, and tablets.
• Assist with projects and day-to-day IT infrastructure support for platforms such as Zoom, local backups, local servers, and local networks.
• Help maintain accurate stockroom inventory of personal computer devices and peripherals.
• Monitor hardware and application performance against expected benchmarks and provide feedback to EUS Leadership.
• Help users adopt new technology through training on offerings such as MFA, OneDrive, and Self Service.
• Provide face-to-face tech-bar services for VF associates.
• Support conferencing and collaboration technology, including audio/visual displays, Zoom, and telephony.
• Configure and deploy hardware according to VF standards.
• Participate in a 24x7 on-call rotation, including weekends and holidays.
• Perform other duties as assigned.

Benefits

• The position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.
• VF offers benefit programs; details are provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed