Service Delivery Tech III, EUS

VF Corporation•Denver, CO

1d•$26 - $32•Onsite

About The Position

The primary responsibility of the Service Delivery Technician III is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work. The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs. You will elevate the customer service experience by providing exceptional customer service.

Requirements

2-5 years of experience and professional achievements.
Technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
Ability to work with peers in collaborate teams.
Excellent verbal and written communication skills.
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
Available to participate in a 24x7 on call rotation including weekends and holidays.

Nice To Haves

AA/BS degree in Computer Science or related technology field
Technical certifications such as MCSE, MCTS, A+, Cisco preferred

Responsibilities

Identify, triage, and resolve technical problems of moderate complexity.
Accurately, document, track, and monitor problems using applicable systems and tools.
Provide support to end users for computer, application, system, device, access and hardware issues.
Accept various projects, develop work plans, and ensure timely completion as directed.
Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support.
Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks).
Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership.
Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently.
Provide tech bar type service for face to face engagement with VF associates.
Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc...)
Hardware configuration and deployment following VF standards.
Other duties as assigned