Team Lead, Service Delivery

TTEC•Oklahoma City, OK

1d•Onsite

About The Position

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead onsite in Oklahoma City, OK you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll report to the Service Delivery Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

Requirements

Associate degree, technical school or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

Responsibilities

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done