Service Delivery Specialist (Customer Service Representative)

Waterstreet Company • Kalispell, MT

3d • Onsite

About The Position

This enthusiastic and detail-oriented person is part of a fast-paced collaborative team providing creative solutions and unparalleled service through every client interaction. At WaterStreet, we pride ourselves on finding superior people to work with and keeping them with us by offering competitive benefits and unlimited opportunities for development. Your hard-work, dedication, and drive will be valued and rewarded each day as you work and grow alongside industry forerunners.

Requirements

• Outstanding verbal communication and phone skills
• Well-organized, excellent attention to detail, and able to handle high-pressure situations
• Willing to provide unparalleled customer service while responding to a fast-paced environment
• Ability to type 45 WPM and use a 10-key (required)

Nice To Haves

• 1-3 years customer service, administrative, or call center experience (preferred)
• A familiarity with insurance processing (preferred)

Responsibilities

• Enthusiastically welcome incoming calls, providing creative solutions and support
• Proactively and efficiently resolve client concerns without breaking a sweat
• Serve as the glue that binds all interests together by eagerly reviewing new business applications and completing policy reviews, and guiding users to knowledge articles
• Use your investigative eye and attention to detail to verify required documents, payments and/or charges, identify inconsistencies, and make corrections as necessary
• Promote customer loyalty by developing and maintaining business relationships

Benefits

• 100% covered employee health insurance and life insurance
• Employer-contributed HSA
• 401K with 6% employer match
• Paid holidays, vacation, and personal time
• Paid training and cash bonuses for continuous professional improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed