Service / Delivery Specialist Medical Equip Tech Casual Hrs 11 -7:30 PM
About The Position
This is a part-time position with casual hours, Monday-Friday 0900-1700 as needed. The role involves handling customer complaints, assisting field staff with equipment questions, stocking and maintaining vehicle inventory, and ensuring accurate and timely delivery, pick-up, and switch-out of Durable Medical Equipment (DME) and Respiratory Therapy (RT) equipment. The specialist will also be responsible for completing paperwork accurately, maintaining and operating company vehicles, and working an on-call schedule as directed by management. Other duties and meeting attendance may be assigned.
Requirements
- A valid driver’s license issued by the Division of Motor Vehicles.
- High School Diploma or GED equivalent
- 1 year related experience in customer service, deliveries, etc.
- Previous work experience dealing with customers, patients, or the general public.
- Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
- Must be able to verbally explain the operation of the equipment.
- Must be dependable, able to work independently, handle interruptions, and follow directions.
- Must be able to maintain accurate records and maintenance systems.
- Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.
Responsibilities
- Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
- Aids field staff with questions regarding equipment.
- Stocks and maintains vehicle inventory.
- Knowledgeable and competent on the basic DME and specific RT equipment.
- Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
- Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
- Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
- Operates vehicle in accordance with local laws.
- Works on-call schedule as indicated by management.
- Attends meetings and handle other duties as assigned.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
