Service / Delivery Specialist Medical Equip Tech Casual Hrs 11 -7:30 PM
About The Position
This position is for a Service / Delivery Specialist Medical Equipment Tech within the Milwaukee South - Home Medical Equipment department. It is a part-time role with casual hours, typically Monday-Friday from 0900-1700 as needed, and also mentions 11-7:30 PM shifts. The specialist will be responsible for handling customer complaints regarding deliveries and product quality, assisting field staff with equipment questions, and managing vehicle inventory. Key duties include the accurate and timely delivery, pick-up, and exchange of Durable Medical Equipment (DME) and Respiratory Therapy (RT) equipment, completing necessary paperwork, and operating company vehicles in compliance with policies and regulations. The role also requires participation in an on-call schedule and attending meetings. Advocate Health is a large nonprofit, integrated health system providing care across multiple states, recognized for clinical innovation and patient experience.
Requirements
- A valid driver’s license issued by the Division of Motor Vehicles.
- High School Diploma or GED equivalent.
- 1 year related experience in customer service, deliveries, etc.
- Previous work experience dealing with customers, patients, or the general public.
- Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
- Must be able to verbally explain the operation of the equipment.
- Must be dependable, able to work independently, handle interruptions, and follow directions.
- Must be able to maintain accurate records and maintenance systems.
- Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.
Responsibilities
- Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
- Aids field staff with questions regarding equipment.
- Stocks and maintains vehicle inventory.
- Knowledgeable and competent on the basic DME and specific RT equipment.
- Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
- Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
- Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
- Operates vehicle in accordance with local laws.
- Works on-call schedule as indicated by management.
- Attends meetings and handle other duties as assigned.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
