Service Delivery Ops Associate

MMC Group•San Antonio, TX

2d•Hybrid

About The Position

We are seeking detail-oriented Service Delivery Operations Associates to support HR operations within a shared services environment. This role is ideal for candidates with strong administrative, communication, and problem-solving skills who are comfortable handling confidential employee information and working across multiple systems. This position supports day-to-day HR service delivery functions, including responding to employee inquiries, processing offer documentation, supporting background check activity, maintaining electronic personnel files, and assisting with research and information requests.

Requirements

U.S. Citizenship required.
Bachelor's degree or 1 year of related work experience.
At least 1 year of experience using Microsoft 365, including Outlook, OneNote, Skype, and Word.
At least 1 year of working knowledge of SharePoint.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong critical thinking and problem-solving skills.
Comfortable learning and using technology-based systems.

Nice To Haves

1 year of Microsoft Excel experience.
6 months of Workday experience.
6 months of Greenhouse experience.
6 months of ServiceNow experience.
Experience in HR operations, administrative support, shared services, employee support, onboarding coordination, background check processing, or document management.
Professional, organized, tech-savvy, and comfortable working with confidential employee information.

Responsibilities

Respond to HR-related questions from employees through ticketing systems and shared mailboxes.
Generate and audit offer letters and new hire offer packets.
Initiate and assist with background check processing for new hires.
File electronic offer documents and employee personnel records.
Research, summarize, and compile information in the requested format.
Assess and resolve standard and non-standard issues, escalating to leadership when needed.
Follow established HR policies, procedures, and service delivery methods.
Collaborate professionally with internal teams and external partners.
Handle sensitive and confidential information with discretion.
Maintain strong attention to detail, accuracy, and time management.