Copy of Service Delivery Manager
Version 1
•Hybrid
About The Position
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
Requirements
- 8+ years in Service Delivery Management.
- Fluency in English.
- Strong verbal and written communication skills.
- Proven experience in customer service and relationship management.
- Strong analytical abilities.
- Track record of driving revenue opportunities.
- Ability to work within a process-driven environment.
- Experience in monthly forecasting of financials.
- Self-starter with the ability to drive assignments and escalate when necessary.
- Team player with a strong customer-centric ethos.
- ITIL v4 certified with strong skills in Service Design, Operations and Transition
Responsibilities
- Produce both customer and internal service reporting.
- Conduct regular reviews with customers.
- Handle escalations, issues, problems, and requirements.
- Oversee invoicing and financial aspects of assigned accounts.
- Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
- Ensure ISO20000 compliance and best practices.
- Identify and implement continual service improvement initiatives.
- Manage business risk and ensure business continuity.
- Achieve targets and drive improvement initiatives.
- Explore and drive opportunities for new or additional work within existing customers.
Benefits
- Quarterly Performance-Related Profit Share Scheme
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
- Flexible/remote working
- Version 1 Pension with a 5% employee-matched contribution
- Private Healthcare Cover
- Life Assurance
- Financial advice
- Employee Discount scheme
- Gym Discounts
- Bike to Work
- Fitness classes
- Mindfulness Workshops
- Employee Assistance Programme
- 24 days holiday allowance plus Public Holidays
- enhanced maternity/paternity leave
- marriage/civil partnership leave
- special leave policies
- Educational assistance
- incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
- Version 1’s Annual Excellence Awards & quarterly Star Awards
- Environment, Social and Community First initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
