Service Delivery Manager
About The Position
Ericsson is seeking a motivated and detail-oriented Project Manager to support the successful delivery of infrastructure projects across hyperscale data center environments throughout North America. This role is responsible for coordinating optical fiber installation, remediation, decommissioning, rack-and-stack, and data center build activities to ensure projects are delivered safely, on schedule, within budget, and according to quality standards. The ideal candidate is an organized problem solver who thrives in a fast-paced environment and enjoys collaborating with cross-functional teams, vendors, and customers. Working closely with Service Delivery Managers and Program Leaders, the Project Manager will help coordinate project activities, manage schedules, track risks and dependencies, and ensure effective communication among stakeholders. Experience with data center infrastructure projects and deployment activities is preferred.
Requirements
- Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
- 5-8 years of experience in project management, service delivery, operations, telecommunications, data center infrastructure, and/or related fields.
- Experience supporting infrastructure deployment projects, technology implementations, or data center activities.
- Understanding of project management principles, including schedule management, risk management, issue tracking, and stakeholder communication.
- Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously.
- Experience working with cross-functional teams, vendors, and customers.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
- Strong written and verbal communication skills with the ability to provide clear project updates to stakeholders.
- Detail-oriented with a proactive approach to identifying and resolving project challenges.
Nice To Haves
- Experience with data center infrastructure projects and deployment activities is preferred.
Responsibilities
- Manage day-to-day project activities for data center infrastructure deployments, ensuring deliverables are completed according to project schedules and requirements.
- Coordinate project execution across internal teams, vendors, and field resources to support successful project delivery.
- Track project milestones, schedules, budgets, risks, issues, and dependencies, providing regular status updates to stakeholders.
- Support customer communications by providing timely and accurate project updates and helping address project-related questions and concerns.
- Assist in the resolution of project issues and escalations by coordinating with appropriate stakeholders and tracking actions to closure.
- Maintain project documentation, reports, and records to ensure visibility into project performance and status.
- Monitor project metrics and KPIs, identifying trends, risks, or potential delays and escalating concerns as needed.
- Support resource planning activities and help coordinate project staffing requirements with delivery teams.
- Identify opportunities for process improvements and support initiatives that enhance project execution, efficiency, and quality.
- Foster positive working relationships across cross-functional teams and contribute to a collaborative, customer-focused culture.
Benefits
- Choice of three medical plan options
- Dental plan option
- Company credits towards medical and dental premiums
- 401(k) Plan with automatic 3% company contribution
- 401(k) match $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
- Company credits for basic life insurance and basic accidental death and dismemberment coverage
- Company credits for short-term and long-term disability coverage
- Stock Purchase Plan
- 15 days of accrued vacation
- Up to 3 personal days per year
- 11 annual holidays
- 8 hours of volunteer time
- 80 hours of sick time annually
- Up to 16 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
