Service Delivery Manager

Lockstep Technology Group•Baton Rouge, LA

13d•Onsite

About The Position

About Lockstep At Lockstep, we believe great technology isn’t just about infrastructure—it’s about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We’re a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you’re looking for a place where your work truly makes a difference, Lockstep is the place to be.

Requirements

Bachelor's degree in information technology, Business Management, or related field.
Minimum of 3-5 years of experience in IT consulting or a related field.
Proven track record in managing IT service delivery with a strong focus on client satisfaction.
Excellent interpersonal and communication skills.
Strong problem-solving and critical-thinking abilities.
Familiarity with IT service management tools and methodologies.

Nice To Haves

Master's degree is a plus.

Responsibilities

Manage the delivery of IT consulting engagements, ensuring they are aligned with client expectations, within scope, and within budget.
Oversee the entire service delivery lifecycle, from engagement kickoff, reoccurring touchpoints, and strategic road mapping and goal setting.
Implement and maintain quality assurance processes to ensure the highest service standards.
Serve as the main point of contact for clients, building strong, long-lasting client relationships.
Address any service-related concerns, issues, or feedback from clients, ensuring their satisfaction.
Coordinate with technical and consulting teams to allocate resources effectively based on engagement needs.
Continuously assess and improve service delivery processes to enhance efficiency and effectiveness.
Work with other departments to streamline inter-departmental processes.
Monitor engagement budgets, ensuring optimal cost management and profitability.
Work with finance and sales teams to forecast revenue and costs related to service delivery.
Provide regular updates on service delivery metrics, client feedback, and team performance to senior management.
Identify and report on trends, challenges, and opportunities in the IT consulting landscape.