Service Delivery Manager
About The Position
We are looking for a Technical Service Delivery Manager to run complex modernization/transformation programs to Cloud, owning the scoping, planning, and execution of features and processes end to end. This TPM role is highly visible across business units where you will be partnering with and influencing the direction of multiple engineering teams within and outside of your business line. As a Service Delivery Manager / leader, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints while navigating ambiguity and multiple priorities.
Requirements
- 10+ years in Technical Project / Delivery Management roles
- Mandatory: Systems Integration (SI) experience with proven delivery ownership
- Proven track record of turning around challenging projects
- Strong experience managing custom-developed enterprise applications (Java/.NET/Cloud ecosystems)
- Strong experience managing global (onshore-offshore) delivery teams
- Demonstrated ability to drive execution along with governance or reporting
- Strong understanding of SDLC, delivery lifecycle, and engineering workflows
- Experience handling performance management and delivery escalations
Responsibilities
- Own end-to-end delivery with clear accountability for execution and outcomes
- Drive programs through structured plans and decisive actions
- Go beyond reporting—identify issues early and take corrective actions proactively
- Manage performance across teams, including addressing underperformance and taking tough calls when required
- Lead delivery in a Systems Integrator (SI) context, managing competing priorities across clients, stakeholders, and engineering teams
- Identify and resolve real delivery challenges such as: Communication gaps and unclear requirements, Time zone and dependency misalignment, Quality and accountability issues in distributed teams
- Engage deeply with engineering teams in custom application environments, managing interdependencies across systems
- Provide hands-on technology team leadership, not just stakeholder coordination
- Lead stakeholder communication, escalations, and decision-making with a focus on resolution and action
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
