Delivery Service Manager

Nebraska Furniture Mart • Cedar Park, TX

1d • $71,806 - $89,040 • Onsite

About The Position

As NFM’s Delivery Manager you’re responsible for the growth and retention of a qualified network of Outbound Service Providers. The Delivery Manager will coordinate process between NFM and the delivery contractor management teams that support successful delivery performance. You will ensure fair practices between NFM departments and the delivery contractor management teams.

Requirements

• Project management experience required
• 3 years of customer service experience
• 3 years of management experience
• Computer knowledge to include Microsoft Office Applications
• Ability to enter data quickly and accurately
• Valid driver’s license and ongoing acceptable driving record
• Ability to work nights, weekends and/or early morning hours based on business needs
• Ability to travel up to 25% of the time
• Pre-employment screening includes, but isn’t limited to, criminal background check

Nice To Haves

• Bachelor’s degree in business, management, logistics or equivalent experience preferred
• Logistics experience preferred
• Insurance claim investigation or processing experience preferred
• Knowledge of generally accepted accounting principles preferred

Responsibilities

• Monitor and reduce spend on outbound transportation costs and handle cargo claim dispute resolutions
• Manage independent contractors to ensure they understand terms of the agreement, meet required license/certification/insurance requirements and consistently comply with requirements supporting customer and company initiatives
• Develop a forecasting tool in conjunction with sales projections as well as innovation and growth for each new facility including forecasting labor needs
• Act as an honest broker of delivery process hand off between NFM DC and Delivery management companies
• Collaborate with the Planning management group and independent Service Providers on KPI performance, and service vehicle fleet size to evaluate percentage of additional business they are capable of adding

Benefits

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• 401(k) and company match after one year
• Berkshire Stock as an investment option

What This Job Offers

• Job Type: Full-time
• Career Level: Manager