Service Delivery Manager - Security

State Street•Quincy, MA

6d•$70,000 - $118,750

About The Position

The Service Delivery Manager partners with Cyber Security Engineering teams in Cloud Application Secure Systems Engineering within the Global Cyber Security organization. The role supports delivery of application security, cloud security, and secure configuration management workstreams across the enterprise, helping transform security architecture and engineering into a product-led, customer-focused service model. The position leads end-to-end planning and delivery across technical workstreams, coordinates milestones and dependencies, and provides clear reporting and stakeholder updates. It serves as the day-to-day delivery interface among end users, stakeholders, technical leads, engineers, and third-party vendors. The role also supports process compliance, audit activities, continuous improvement, and sprint, release, and transition planning across development, testing, infrastructure, data, and support teams. The role requires a bachelor's degree in a technology-related discipline and at least five years of experience in technical delivery, project management, Scrum, or service delivery roles. A cyber security-related qualification is preferred. The salary range is $70,000–$118,750 annually for the primary location specified. State Street offers a comprehensive benefits program and describes its employee environment as inclusive, with development opportunities, work-life support, paid volunteer days, and employee networks.

Requirements

Bachelor's degree in a technology-related discipline.
At least 5 years of experience in Technical Delivery, Project Management, Scrum, or Service Delivery roles.
At least 5 years of demonstrable experience working cross-functionally in a complex IT environment.
Demonstrated ability to engage stakeholders, manage cross-functional delivery, and align security outcomes with business risks and priorities.
Proficiency in Confluence, Jira, and the Microsoft Office suite.
Knowledge of the software development life cycle (SDLC), cloud architecture, risk reduction, and remediation.

Nice To Haves

A cyber security-related qualification.
At least 3 years of cyber security domain experience.
A relevant project delivery certification, such as PMP, PRINCE2, Scrum Master, Agile, or SAFe.
Knowledge of security frameworks and methodologies, such as NIST.
Security certifications, such as CISM or CISSP.

Responsibilities

Lead end-to-end planning and delivery across technical workstreams, including management of cross-functional project milestones.
Coordinate security workstreams, including planning, dependencies, risks, reporting, and stakeholder updates.
Track technical decisions, assumptions, and dependencies so they remain visible, assigned, and actively progressed.
Support process compliance, audit activities, and continuous improvement initiatives.
Serve as the day-to-day delivery interface among end users and stakeholders, technical leads, engineers, and third-party vendors.
Support sprint, release, and transition planning across development, testing, infrastructure, data, and support teams.
Collaborate with enterprise stakeholders to resolve impediments and ensure seamless delivery.
Translate complex technical risks and progress metrics into clear updates for executive and non-technical leadership.

Benefits

401(k) retirement savings plan with company match.
Basic life, medical, dental, vision, long-term disability, and other optional insurance coverages.
Paid time off, including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Access to an Employee Assistance Program.
Eligibility for annual performance-based incentive awards, with stated exclusions for certain sales roles.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.