Service Delivery Manager

R1 RCM•Remote, TX, TX

1d•$65,000 - $116,747•Remote

About The Position

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.

Requirements

Bachelor's - Equivalent experience will be considered in lieu of a degree
At least 5+ years of Operational experience with at least 3 years in Revenue Cycle and 2+ years of management experience.

Responsibilities

Develop and deliver regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation
Lead necessary analytics required to clearly communicate to clients both overall performance as well as specific ad-hoc subject matter areas
Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation
Act as an advocate for change agent to help establish common goals and create alliances across hospital organization to optimize success
Proactive identification of projects that will improve operational performance metrics
Work hand in hand with internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified
Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
Focus on development, performance, and growth of the Revenue Cycle Team
Other duties and responsibilities as assigned