Manager Service Delivery
About The Position
Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. As a Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.
Requirements
- Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
- Working understanding of healthcare technology industry and products
- Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
- Skilled in managing projects, financial budgets, and forecasting
- Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery
Responsibilities
- Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
- Work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
- Navigate complex relationships between delivery and client groups to ensure stronger client relationships
- Identify service improvements to create more satisfied clients
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
- Select and hire employees to support your team; train them to enhance their performance, development and work products
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
