Service Delivery Manager I - Basking Ridge, NJ
Xerox•Basking Ridge, NJ
•$56,100 - $112,200•Onsite
About The Position
Xerox is seeking a Service Delivery Management Professional I to support healthcare customers in the New Jersey area. This is a highly customer-facing, field-based role responsible for coordinating customer projects, assessments, implementations, inventory activities, and ongoing service delivery requirements. The role works closely with Xerox internal teams and customer stakeholders to help ensure contracted service levels, customer satisfaction, and business objectives are achieved.
Requirements
- Strong project management experience and skills
- Excellent organizational skills
- Strong customer-facing and customer service experience
- Strong communication and stakeholder management skills
- Ability to manage multiple projects and priorities at once
- Proficiency in Excel, Outlook, and PowerPoint
Nice To Haves
- IT knowledge is helpful, but not required
Responsibilities
- Coordinate customer projects, assessments, installations, implementations, and ongoing service delivery activities
- Support healthcare customers across the assigned New Jersey territory
- Maintain strong customer relationships and help ensure service commitments are delivered within cost targets
- Partner with internal Xerox teams and customer stakeholders to drive successful delivery outcomes
- Support ongoing inventory and operational requirements tied to service delivery
Benefits
- Comprehensive suite of benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
