Service Delivery Coordinator (Hybrid) - HR Operations

Washington University in St Louis • Saint Louis, MO

8d • Hybrid

About The Position

Serve as support for all HR operations service center inquiries. Provides oversight, guidance and resolution for the operational processes in Service Now. Interfaces with multiple levels of support with the goal of ticket resolution. Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement. Focuses on metrics for ticket resolution for ongoing distribution and resolution status. Provides additional duties as assigned.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Large, Complex Human Resources/Payroll Service Center Environment (2 Years)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Website Navigation

Nice To Haves

• College Courses In Accounting, Business, Or Computer Science (2 Years)
• Adaptability
• Analytical Thinking
• Critical Thinking
• Customer Service
• Deadline Management
• Detail-Oriented
• Fair Labor Standards Act (FLSA)
• Fast-Paced Environments
• Interpersonal Communication
• Labor and Employment Law
• Oral Communications
• Organizational Savvy
• Prioritization
• Regulatory Policies
• Sound Judgment
• Teamwork
• Technical Knowledge
• Time Management
• Working Independently
• Written Communication

Responsibilities

• Provides oversight, guidance and resolution for the operational processes in Service Now.
• Interfaces with multiple levels of support with the goal of ticket resolution.
• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.
• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.
• Provides additional duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED