Service Delivery Coordinator - Tractor

Baker Hughes•Leduc, AB

4d•Onsite

About The Position

Join our Wireline Team. We are the leader in well construction and production, our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our team is the repair hub for all, global Wireline technologies. We provide a high level of service to ensure the maintenance, repair and refurbishment of our innovative equipment. Partner with the best. As a Service Delivery Coordinator you will be responsible for: Protecting the health and safety of our personnel and the environment. Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars. Ensuring the assigned contracts/quotes are fully understood and capitalized upon. Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries. Being responsible for scheduling and dispatching of resources in line with job requirements. Being primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success. Being familiar with the assigned client’s escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives. Prompting escalation of issues that can impact service delivery. Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash. Completing Audits and updating paperwork for Explosives and RA Certification and compliance. Performing Shop Duties as needed. Ensuring equipment is certified and inventoried. Monitoring and resolving customer feedback and complaints in a timely manner. Contributing to the development of tools and resources to support auditing teams to undertake audits and ensure preparation and compliance assessments as part of core business activity. Performing regular inspections, reviews and assessments to ensure employees adhere to quality and safety policies. Training field employees on new or improved quality processes, both one on one and in a group setting. May lead or assist in on-going training classes.

Requirements

High School diploma or equivalent
5+ years of Wireline experience
3+ years of Tractor / Conveyance operational experience. (TPMA)
Clean Drivers License.

Responsibilities

Protecting the health and safety of our personnel and the environment.
Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars
Ensuring the assigned contracts/quotes are fully understood and capitalized upon
Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.
Being responsible for scheduling and dispatching of resources in line with job requirements.
Being primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success.
Being familiar with the assigned client’s escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives
Prompting escalation of issues that can impact service delivery
Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
Completing Audits and updating paperwork for Explosives and RA Certification and compliance
Performing Shop Duties as needed
Ensuring equipment is certified and inventoried
Monitoring and resolving customer feedback and complaints in a timely manner.
Contributing to the development of tools and resources to support auditing teams to undertake audits and ensure preparation and compliance assessments as part of core business activity.
Performing regular inspections, reviews and assessments to ensure employees adhere to quality and safety policies.
Training field employees on new or improved quality processes, both one on one and in a group setting.
May lead or assist in on-going training classes.