Service Customer Care Representative / Dispatcher

Crown Equipment • Fort Wayne, IN

8d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative / Dispatcher. This role is crucial for supporting our extensive network of customers and service technicians. The position involves managing incoming calls, dispatching technicians, processing payroll and billing, creating work orders, and maintaining records. This is an excellent opportunity to join a well-established company with a strong global presence and a commitment to providing exceptional customer service and support.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED