Customer Service Representative / Dispatcher

Silvi Concrete Products•Hatboro, PA

7h•Onsite

About The Position

Silvi Materials has been expanding our “A” Team of employees since 1947! Our team has grown to 15+ companies, employing over 950 people across 30+ locations in Southeastern Pennsylvania, New Jersey, and North Carolina. Silvi is large enough to provide the stability you need, but small enough that you can feel your individual contribution to our success. We value the fresh ideas and perspectives of each new member of our team. The primary responsibility of this position is to provide customer service to clients relating to the construction and concrete industry as well as aiding in the dispatch of ready-mix trucks to their sites. In addition, the position will handle sales and take customer product orders. The Customer Service/Dispatcher must be able to solve practical problems, communicate effectively and decisively with drivers, customers and with all levels of the organization.

Requirements

2+ years of customer service, inside sales, dispatch support, or related experience preferred
Experience in construction materials, trucking, logistics, ready mix, aggregate, or related industries is strongly preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize in a high-volume, fast-paced environment
Detail-oriented with strong data entry accuracy
Proficiency in Microsoft Office and dispatch/order management systems
Ability to work extended hours, and occasional weekends as needed
Excellent and clear communication skills (bilingual in English/Spanish is a plus)
Be well-organized.
Have strong customer service skills.
Dispatching experience is a plus.
Experience in the concrete/construction industry is also a plus.
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and ability to remain calm under pressure
Proficiency in Microsoft Office and order entry/customer management systems
Ability to work collaboratively with operations, dispatch, drivers, and sales teams
Basic understanding of sales processes, customer account management, and service follow-up preferred
Lift 20 pounds regularly on occasion.
Use one or two hands to grasp, move, or assemble objects
Stand for long periods of time.
Kneel, stoop, crouch, bend, stretch, twist or crawl.
Hear sounds and recognize the difference between them.
See details of objects that are less than a few feet away.
See differences between colors, shades, and brightness.

Nice To Haves

Bilingual in English/Spanish is a plus
Dispatching experience is a plus
Experience in the concrete/construction industry is also a plus
Basic understanding of sales processes, customer account management, and service follow-up preferred

Responsibilities

Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.
Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments.
Communicate with batch plant operators to ensure timely loading and accurate mix production.
Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance.
Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements.
Use dispatching software to track orders, truck status, delivery times, and performance metrics.
Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations.
Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams.
Prepare end‑of‑day summaries, delivery logs, and operational reports as required.