Service Customer Care Representative / Dispatcher

Crown Equipment Corporation • Acme Township, MI

9d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative / Dispatcher. This role involves managing customer and technician communications, dispatching technicians, processing payroll and billing, creating work orders, and maintaining records. The position also requires assisting other departments as needed.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Legally authorized to work in the United States

Nice To Haves

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED