Service Customer Care Representative / Dispatcher

Crown Equipment•Joliet, IL

5d•Onsite

About The Position

Crown Equipment Corporation, a leading global manufacturer of lift trucks, is seeking a Service Customer Care Representative / Dispatcher. This role involves managing incoming calls from customers and service technicians, dispatching technicians efficiently, processing technician payroll hours, handling parts and service billing, creating daily work orders, maintaining records, and assisting other departments as needed. This is a full-time position offering competitive wages and a comprehensive benefits package.

Requirements

Less than 2 years related experience
High school diploma or equivalent

Nice To Haves

Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills
Technical experience and knowledge a plus
Ability to multitask

Responsibilities

Process incoming calls from both Crown customers and Service Technicians
Dispatch technicians
Enter technician payroll hours
Process parts and service billing
Create daily work orders
Maintain records and files
Assist other departments as needed

Benefits

Competitive Wages
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
Health Savings Accounts
Flexible Spending Accounts
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.
Company paid Life and Disability Benefits
Optional supplemental term life insurance offerings
Paid Parental Leave
9 Paid Holidays
Paid Vacation accrued at a rate based on length of service and position
24 Hours of Personal Leave per anniversary year
Birthday Pay for Non-Exempt employees
Tuition Reimbursement up to $5,250 per calendar year